At Moveli, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and transparent return process as outlined below.

Moveli is owned and operated by Movel LLC, a registered entity in the Commonwealth of Massachusetts.

1. 30-Day Return Period

You have 30 days from the date your order was delivered to initiate a return. To be eligible for a refund, your item must be in the same condition that you received it: unused, unwashed, with all original tags attached, and in its original packaging.

2. Return Shipping & Fees

We believe in a stress-free shopping experience, which is why we offer the following:

  • Return Shipping Cost: Moveli provides Free Return Shipping for all domestic orders.

  • Restocking Fees: We charge $0.00 restocking fees. You will receive your full purchase price back.

  • Final Sale Items: All items sold on our website are eligible for return unless they were explicitly marked as "Final Sale" at the time of purchase.

3. How to Initiate a Return

To return an item, please follow these simple steps:

  1. Request Your Label: Email us at contact@moveli.shop with your order number and the reason for the return.

  2. Download and Print: Our team will review your request and email you a pre-paid return shipping label within 24 hours. Simply download and print the label.

  3. Packaging: Place the item securely in its original packaging to ensure it is protected during transit.

  4. Drop-off: Attach the printed label to the outside of the package and drop it off at any authorized carrier location (UPS, USPS, or FedEx as specified on your label).

4. Refund Process

Once your return is received and inspected at our facility (usually within 2-3 business days of arrival), we will process your refund.

  • Approval Notification: You will receive an email notifying you that we have received your item and whether the refund has been approved based on the item's condition.

  • Payment Method: Approved refunds are processed within 10 business days. The credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.). Please note that your bank or credit card company may take additional time to post the refund to your account.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If the item is defective, damaged, or if you receive the wrong product, please contact us immediately at contact@moveli.shop. We will prioritize your request and provide a replacement or a full refund at no additional cost to you.

6. Contact Information

If you have any questions about our return process or need assistance with a current return, please reach out to our US-based support team:

Legal Entity: Movel LLC

Brand Name: Moveli

Physical Address: 82 Wendell Ave. Ste 100, Pittsfield, MA 01201, USA

Phone: +1 (413) 200-8969

Email: contact@moveli.shop